The right IT partner makes all the difference.
Different approaches deliver very different results. Here’s how we compare so you can make the right choice for your business.
Not all IT support is created equal.
Every IT provider promises fast support, reliable service and proactive advice. The reality is that how those services are delivered can vary significantly. This guide compares the most common IT support models to help you make a more informed decision, whether you choose Click IT or not.
Click IT vs Traditional MSP
Partnership, transparency and security built into everything we do.
Click IT
- Founder Led & Operated
- No Lock-In Contracts
- 30 Day Exit Notice. No Exit Fees or Penalties.
- Fixed Predictable Pricing
- Unlimited IT Support
- Most Project Work Included
- Senior Engineer Only
- Cybersecurity Included
- Local Australian Team
- Proactive Monitoring
- Businesses of All Sizes Welcome
Traditional MSP
- Passed Between Multiple Teams
- Long-Term Contracts
- Exit Fees & Penalties
- Surprise Charges & Scope Creep
- Charged Per Ticket or Hour
- Expensive Project & Consulting Fees
- Junior Helpdesk First
- Security Sold Separately
- Offshore Call Centres
- Reactive Break-Fix Support
- Often Focused on Larger Clients
Click IT vs Internal IT
A complete team, broader expertise and business continuity for a predictable monthly investment.
Click IT
- Team of Specialists
- Access to Experienced Profiessionals Across a Large Range of Specialisations
- Coverage Not Impacted by Leave
- Predictable Monthly Investment
- Scalable as Your Business Grows
- Enterprise Grade Tools Included
- Cybersecurity Built In
- Strategic Planning & Roadmaps
- 24/7 Monitoring
- Business Continuity
Internal IT
- One Person with a Broad Skillset
- Limited to One Person's Experience
- Coverage Impacted by Leave
- Salary, Payroll Tax, Superannuation, Leave, Recruitment and Ongoing Training
- Additional Recruitment Required
- Additional Software and Security Investment Required
- Usually Managed Internally
- Day-to-Day Operational Focus
- Business Hours Only
- Single Point of Failure
Managed IT vs Break Fix IT
Prevent problems before they happen instead of paying to fix them afterwards.
Managed IT
- Prevent Problems Before They Occur
- Continuous Monitoring & Maintenance
- Cybersecurity Built In
- Backups Monitored & Tested
- Predictable Monthly Investment
- Technology Planning
- Strategic Guidance
- Long-Term Partnership
Break-Fix IT
- Fix Issues After They Occur
- No Proactive Monitoring
- Security Rarely Included
- Backups May Go Untested
- Unpredictable Repair Costs
- Replace Technology After Failure
- Reactive Support Only
- One-Off Repairs
Questions to Ask Any IT Provider
1
Is cyber security included or an additional service?
2
Are there lock-in contracts?
3
Who will I actually deal with day to day?
4
Is support unlimited?
5
What happens when my engineer is on leave?
6
How are backups monitored and tested?
7
How quickly are critical security updates deployed?
8
Will my business receive regular strategic reviews?
Growing Australian businesses
What Our Clients Say
Dependable IT Support and Cyber Security for Ana Kindergarten! For more than three years, Click IT Solutions has been instrumental in enhancing both the IT operations and cyber security of Ana Kindergarten. Before partnering with Click IT Solutions, Ana Kindergarten often faced technical challenges that disrupted daily routines and left uncertainty about solutions. Since then, Click IT Solutions has consistently provided timely resolutions to these issues, ensuring Ana Kindergarten’s systems now operate smoothly and reliably. This reliability allows us to focus entirely on providing exceptional care for our children without the distraction of IT concerns. Click IT Solutions’ commitment to cyber security has also been exceptional. They implemented robust measures to safeguard Ana Kindergarten’s sensitive data, giving us peace of mind knowing our information is well protected. Beyond their technical expertise, the team at Click IT Solutions has become more than just service providers; they have become friends. We’ve developed a strong friendship with the team at Click IT Solutions and look forward to working with them for many years to come. I confidently recommend Click IT Solutions to any small business seeking dependable IT support and comprehensive cyber security solutions. They’ve significantly enhanced Ana Kindergarten’s operations, and we value their expertise and commitment to our success. Thank you, Click IT Solutions, for your ongoing support and partnership. We look forward to continuing to grow together. We would be more than willing to provide a reference for anyone considering their services.
We’re incredibly satisfied with Click IT Solutions IT support and security services at Votus Communications. From the outset, their team has shown exceptional expertise and a proactive approach in swiftly and effectively resolving our IT challenges. They not only address our immediate needs but also implement proactive measures to prevent future issues, significantly enhancing our operational efficiency. Their commitment to security is outstanding, with tailored protocols that protect our sensitive data and systems against potential threats. The Click IT Solutions team’s professionalism and responsiveness are exemplary, always available to assist with a proactive and friendly attitude. We highly recommend them to any organisation in need of reliable IT support and robust security solutions. Thank you, Click IT Solutions, for your exceptional service and partnership!
We are very satisfied with the IT support and security services from Click IT Solutions. Since teaming up with them, Bins Express has seen a remarkable improvement in our overall IT reliability and security measures. Click IT Solutions team is incredibly responsive and proactive in managing our systems, ensuring minimal downtime and quick issue resolution. They’ve tailored their solutions perfectly to our needs, from seamless upgrades to robust cybersecurity measures, enhancing our overall operational efficiency. Their expertise in cybersecurity is outstanding, providing us with peace of mind knowing our data is well-protected. Click IT Solutions has become an invaluable partner, understanding our business goals and consistently delivering exceptional service. We wholeheartedly recommend Click IT Solutions to any business seeking reliable IT support and top-tier cybersecurity services. Bins Express Management
Highly Recommended IT Support & Security for Non-Profit and Social Services Organisations Partnering with Click IT Solutions has transformed the operations at Australian Anatolian Community Services Co-Op Ltd (AACS). With over 40 years of service, our organisation relies heavily on seamless operations to deliver essential services without interruption. Since teaming up with Click IT Solutions, the improvements in our IT infrastructure have been remarkable. Our internet speed has significantly increased, and the Wi-Fi coverage across our premises has expanded, ensuring reliable connectivity throughout. Our computers now rarely experience issues, thanks to their proactive maintenance and support. What’s equally impressive is how approachable and accommodating Click IT Solutions has been. Whenever our team encounters IT issues, they consistently mention how easy it is to work with Click IT Solutions. They go above and beyond by assisting us with IT challenges that aren’t even within their standard scope, which hasn’t gone unnoticed. Their continuous monitoring of our devices for security issues provides invaluable peace of mind. Their monthly reporting is thorough and insightful, ensuring all our technology needs, especially cybersecurity, are expertly handled. Additionally, their pricing model deserves mentioning. We pay a fixed fee for all our IT Support and Security, which provides comfort in knowing our monthly expenses upfront. This approach has saved us thousands compared to our previous provider who charged us on an hourly rate. I wholeheartedly recommend Click IT Solutions to any organisation seeking dependable IT support and cybersecurity. They have not only enhanced our operational efficiency but also provided invaluable peace of mind. We look forward to continuing our successful partnership.
We are extremely pleased with the cyber security services provided by Click IT Solutions. Their management of patching, threat monitoring, 24/7 device monitoring, email gateway management, browser security, and file backups has been comforting. The availability and service received have been consistently very good, ensuring our systems are secure and compliant at all times. Click IT Solutions also regularly checks our systems and implements changes, including operating system configurations, software configuration changes, and updates. We trust the advice and approach they have taken with our business. Highly recommended!
Ready to compare your current IT provider?
Whether you’re considering a new IT partner or simply want a second opinion, we’d be happy to review your current environment and answer any questions.
Call 1300 757 505 or Hakan direct on 0411 595 594
Hakan is on a mission to level the technology playing field for small business.
Contact
- Suite 1055, 377 Kent Street, Sydney NSW 2000
- 1300 757 505
- support@clickitsolutions.com.au